FAQs

Will my text be translated by qualified and professional translators?

Of course! All our translators are either experienced native speaking translators or hold a diploma in translation.

How long will my translation take?

The approximate delivery time will be notified together with our quote, so you will know at once when you can expect to receive your translation. However, these are only estimates, occasionally the translation will be finished earlier or in a very few cases take somewhat longer. As soon as the translation is completed, you will receive an e-mail from us.

Is there a minimum rate?

No. We will be happy to process all your queries however small.

Does Cengolio grant discounts?

Certainly: flat rates or lower word prices can be agreed for large projects. Please ask your contact partner how we can accommodate you.

What happens with my personal data?

We treat all documents and data from our customers with the strictest confidentiality. Our confidentiality policy is binding for all our translators. It goes without saying that statutory data protection regulations are observed.

Is my query submission binding in any way?

No. Your query is without any commitment on your part. Our quotes and delivery times however are binding. That means you can fully rely on our offer making your time and cost management that much easier.

In which format will I receive my translation?

You will receive your translation in the same format as the source file if it is editable. Otherwise your translations will be submitted as text files (MS WORD).

How can I pay for my translation?

Payments by corporate customers are done either on account or by direct debit after receipt of the translation service. Private customers as well as companies located abroad are asked to pay in advance. It’s also possible to remit via PayPal.

How does your agency help, if problems occur?

Here at Cengolio, we are always at pains to solve any kind of problem quickly and to your satisfaction. Your contact partner will be by your side to help with any problem you may have.

Contact

UK: +44 -203287-5890

US: +1-(646) 583-2449

e-mail: contact@cengolio.net